Privacy Policy

1. Introduction

Welcome to Motion Packers and Movers (OPC) Pvt. Ltd.. We are committed to protecting the personal information of our users, customers, and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website motionpackersandmovers.in, request a shifting quote, use our shipment tracking system, or book our packers and movers services.

By using our services, you consent to the data collection and processing practices described in this policy.

2. Information We Collect

To provide efficient packing, loading, transportation, and unloading services, we collect various types of information:

• Contact Information: Your name, phone number, email address, and messaging details (e.g. WhatsApp number).
• Relocation Details: Shifting origin address, destination address, preferred moving date, packing requirements, and item inventory lists.
• Vehicle and Cargo Details: Vehicle registration copy (RC) and insurance details for vehicle transportation bookings, and insurance claim documents.
• Tracking Information: Geographical location coordinates when using our shipment status updates.
• Log Data: Technical logs, IP address, browser type, and usage patterns collected automatically via cookies.

3. How We Use Your Information

We use the collected information for various business operations:

• To generate transparent relocation cost estimates and share them via WhatsApp or email.
• To coordinate and execute household shifting, office relocation, and vehicle transit.
• To print compliant logistics documentation including Tax Invoices, Lorry Receipts (LR), and Packing Lists.
• To provide live shipment status details on our tracking portal.
• To process payments, manage customer support tickets, and resolve insurance claims.
• To fulfill legal and regulatory audits required under transportation guidelines.

4. Data Sharing and Third Parties

We do not sell, rent, or trade your personal data. We only share information with:

• Transit Insurance Partners: Insurance providers to issue policy coverage for your goods during road transport.
• Regulatory Authorities: Tax inspectors, bank audit teams, or law enforcement bodies when legally required to verify commercial documents.
• Logistics Crew: Verified drivers and site coordinators who require source/destination addresses to complete loading and delivery.

5. Security of Your Information

We employ robust administrative, technical, and physical security measures to safeguard your personal data. This includes secure database systems, access restrictions for internal staff, and secure transmission lines. However, please note that no internet transmission is 100% secure, and we cannot guarantee absolute safety.

6. Cookies and Analytics

Our website uses cookies to enhance user experience and analyze site traffic patterns (using tools like Google Analytics and Google Search Console). You can manage or disable cookies in your browser settings, though doing so might affect certain features like tracking progress indicators.

7. Your Rights

You have the right to request access to the personal information we hold about you, request corrections to inaccurate details, or request deletion of your data once shifting operations are completed and legal claims are settled.

8. Contact Information

If you have questions, feedback, or concerns regarding this Privacy Policy or data handling, please get in touch with us: